Roofing Questions Answered

A small repair such as refitting a few slipped tiles is at the lower end; valleys, chimney flashings and flat-roof patches cost more because of the access and materials involved. We always survey first and give a fixed written price. Our cost guide sets out typical ranges.

It depends on size, pitch, tile choice, scaffolding and what we find under the old covering. Our new roof cost guide explains each factor with typical ranges for Surrey, London and Hampshire.

No. Surveys and quotations are free, with no obligation and no call-out charge.

Emergencies are prioritised and usually seen the same or next day. For planned work we normally survey within a few days and quote within one working day of the visit.

Repeated leaks in different places, many cracked or porous tiles, a sagging roofline, perished underlay visible in the loft, or failed battens all point to replacement. One isolated fault usually means a repair. We show you photographs so you can see the evidence yourself.

Around one to two weeks for a typical semi-detached house, longer for large, complex or slate roofs. Weather can add days; we tell you if it does.

Clay and concrete tiles, natural and fibre-cement slate, GRP fibreglass, EPDM rubber, torch-on felt, lead flashings and uPVC roofline products.

Yes. Every job carries a written workmanship guarantee, and most materials carry a separate manufacturer's guarantee. Both are stated in your quotation.

Yes. We carry public liability insurance and can send the certificate with your quotation.

Usually not for like-for-like replacement. Listed buildings, conservation areas and changes to the roof's shape or materials can need consent. See our planning permission guide.

For most re-roofs and chimney work, yes, for safety and quality. Small repairs can often be done from a roof ladder or tower. Scaffold is itemised in the quote.

On larger jobs we ask for a materials deposit when the order is placed, with the balance on completion once you have seen the finished photographs. We do not take full payment up front.

Surrey, Greater London, Hampshire and Portsmouth, plus surrounding towns. Use the postcode checker.

Yes. We provide dated photographic reports and itemised quotations in the format insurers require, and will speak to loss adjusters on your behalf.

We stop, photograph it, and agree any additional work and cost with you before continuing. Nothing is added to the bill without your say-so.